Privacy Policy

Pure Flo Environmental Ltd ("we", "us", "our") takes your privacy seriously. This policy explains what information we collect when you use our website or services, how we use it, and the steps we take to keep it safe.

If you have any questions, please contact us at Enquiries@purefloenviro.com.

Who we are

Pure Flo Environmental Ltd is registered in England and Wales under company number 17113199. Our registered office is 4 The Court, Holywell Business Park, Southam, Warwickshire, CV470FS.

What information we collect

We may collect the following information:

• Contact details: name, business name, email address, phone number, and address.
• Service information: details about your premises, grease management setup, and any work we carry out.
• Website usage data: pages visited, time spent on the site, and how you found us. We only collect this through analytics cookies if you give consent.
• Communication records: emails, phone calls, and messages sent through our contact form.

How we use your information

We use your information to:

• Provide quotes, carry out work, and manage your account.
• Respond to enquiries and provide customer support.
• Send service reminders, invoices, and contract documents.
• Improve our website and understand how visitors use it.
• Comply with legal and regulatory obligations.

Legal basis for processing

We process your data on one of the following grounds:

• Contract: to provide the services you have asked for.
• Consent: where you have agreed, for example to analytics cookies or marketing communications.
• Legitimate interests: to run our business, respond to enquiries, and improve our services.
• Legal obligation: to meet tax, accounting, or regulatory requirements.

Cookies and analytics

Our website uses essential cookies so it functions correctly. We also use analytics cookies through Google Tag Manager and Google Analytics 4, but only if you consent. You can manage or withdraw your consent at any time using the cookie banner or by clearing your browser cookies.

For more details, see our Cookie Policy.

How we share your information

We do not sell your personal data. We may share it with:

• Our engineers and approved subcontractors, so they can carry out work.
• Waste carriers and disposal partners, where required for FOG management.
• Professional advisers, insurers, and regulators when necessary.
• IT and communication providers that help us run our business.

How long we keep your data

We keep your personal data only for as long as we need it. This includes the time required to provide our services, meet legal obligations, handle disputes, and enforce agreements.

Your rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of your data in certain circumstances.
• Object to or restrict certain types of processing.
• Withdraw consent where we rely on it.
• Complain to the Information Commissioner's Office (ICO).

To exercise any of these rights, email us at Enquiries@purefloenviro.com.

Data security

We take reasonable technical and organisational measures to protect your data from loss, misuse, or unauthorised access. No system is completely secure, but we review our practices regularly.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with an updated date.